In a Financial Road Map® with a potential client we got to Commitment to Hire™. The husband said that he had a pretty good handle on everything and most of their finances were in his head. In going through what we do, I saw many flaws in their financial plans. In the end I asked the question regarding, “on a scale of 1 - 10…” The husband was an 8 and the wife was a 6-7. What would you say when you can see many flaws in a prospective client’s current planning and when there is a difference in the partners’ opinion on their financial house position? The husband is a lawyer and after hearing your latest webinar can understand why they may not be good fit. The husband said they needed some planning but not at the fee I had set. The potential clients could see the value for “certain people” for this service however cost seemed to be a major issue for them. These people fit my Ideal Client Profile.

Article ID: 487
Last updated: 20 Nov, 2019
There is no need to point out "flaws." All that matters is that they are not a ‘10’ and want to be. If they do not desire to be a ‘10’ and / or are unwilling to pay your fee they are not Ideal Clients. The sure sign that someone is actually an Ideal Client is that they hire you. That's what Ideal Clients do. If they did not hire you... they are not an Ideal Client... period. I believe you are in a degree of Ideal Client denial in that you want people who are not Ideal Clients to be Ideal Clients. This is understandable, but not acceptable. You must see people for who they really are, not who you want them to be. If you wanted to have some fun, you could ask the question, "If it's all in your head, what happens to your wife if something happens to you?" Or, ask her, "How do you feel about your financial future being in your husband’s head?" Or, say to him, "You're kidding, right? Are you really sitting here, with a straight face, justifying that you don't need to hire me because 'you have pretty good handle on most of your finances in your head? Counselor, I do not think your position will survive cross examination, but I'd like to hear you try." Sit back, relax, and enjoy the show. The goal with non-Ideal Clients isn't to shake them up so they become Ideal Clients. The purpose of asking some questions "for fun," as described above is to make a difference. He won't hire you, but he won't soon forget the meeting either. You challenging him to consider his process may prompt some thinking or a conversation later that could change his life for the better. Have fun. Go get clients.
Also listed in
folder Financial Road Map® Misc.
folder Commitment to Hire Conversation™ -> Ideal Clients v. Non-Ideal Clients/Survival Clients
folder Commitment to Hire Conversation™ -> Disengaging from Non-Ideal Clients
folder Commitment to Hire Conversation™ -> Ideal Clients Resisting to Hire/"Let Me Think About It for Awhile."


Others in this category
b How do we "politely disengage" during the Financial Road Map Interview™ process prior to the Commitment to Hire Conversation™ if we don't feel it will be a "good fit"?
b I recently completed a Financial Road Map® for a referred couple. At the end of the Commitment To Hire Conversation™ they enthusiastically said ‘yes’ to hiring me and we completed the paperwork to get things started. I am not sure if my answer to the couple’s next question was the best response: The client said, "You know I'm the President of Bradford Christian Academy, and as such I need to make financial decisions every day. One of the things we review on every purchase or project and this includes consultants who we bring in from time-to-time. One thing we look at is our Return on Investment. Since the services you provide are not necessarily financial, other than portfolio performance, how would we determine the dollar value of our business together to use to determine the Return on Investment on the relationship?" My response was, "Well Vicki, you and Bob do not have any plan in place now for retirement, college financial planning, and other major purchases, which is what has brought you to this point in our meeting. You are also concerned with your portfolio and how it is invested because neither of you are professional investment people and you're looking for help in that area. You have big dreams and values and right now are not sure how you will achieve them with your current process. So I guess I would ask you, what is the value, monetary value, you would place on a comprehensive plan that would give you the peace of mind to rest knowing you have a plan to give you the highest probability to achieve these items on your road map regardless of what happens in the world?" I felt guilty because I turned the question back to them and they said they would have to think about that answer and hadn't thought about it that way. Do you have a better answer that you would have used? I feel that I did not really answer their question, but I am not sure I could have come up with better answer than that.
b How do I incorporate expectations, compensation, and how we get paid into the Financial Road Map Interview™ conversation with a new client? Should I be covering this information before the Financial Road Map Interview™, or if not, when?
b How does one “politely disengage” from existing clients with whom I no longer want to work? Perhaps an example?
b I really need some simple language to explain the following issues. We are charging a flat fee of $9,870 per annum, plus all the Deliverables, which will add up to a total of a minimum of another $10,000. Do I, for example, just state the total will be say $22,000 per annum, or do I just suggest our fee does not include the things you buy to advance progress towards their goals.
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