I had a recent Phone Consultation™ where the person was very quick in listing off the values they had; so many in a short space of time. He was also writing it all down at the same time. He seemed to be very switched on when talking about what was important to him. How would you manage someone who is reeling this information off very quickly?

Article ID: 470

Last updated: 20 Nov, 2019

Don't ask the next question until you are done writing the answer. If they seem to be wondering why you are not speaking yet say, "I'm still writing your last response. I'll be caught up in just a moment."

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Values Conversation™ -> What's Important About...To You?

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