On your CD Financial Road Map™ interview with Barbara and Justin, you said more than once, “You’ve said a couple things here”, are you putting each point on a separate line or combining for one line?

Article ID: 250
Last updated: 20 Nov, 2019

Yes. Write them in the order you receive them moving from the bottom step upwards. Then pick up with the last answer: “What’s Important About the-last-answer… To You?”

Module 2: FRM-Existing Clients pg. 104-105

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folder Values Conversation™ -> Identifying & Organizing Client's Values


Others in this category
b Sometimes a response to a What’s Important About…To You? question is a story or an example, but no value words are used. What do you write down?
b I am having difficulty having prospective clients 'open up' when I ask them "What is Important About Money to You." Are there some other questions to help dig deeper into what a prospective client really thinks is important to them?
b When conducting the Values Conversation™ with a couple, what should you do when they consistently interact with each other? For example in working with the husband, the wife would interject something. I reminded her that we would get to her shortly, that this was a discussion with the husband. The husband would then answer and confer with the wife or otherwise engage her. When it was the wife’s turn, the same thing happened, a lot of back and forth conversations. I would repeatedly steer them back but it was like herding cats. What is the suggestion for making it clear that it is a separate conversation for each of them?
b How can an Advisor make sure that what is captured in the "What’s Important About…To You" is positive and inspirational if the answer is phrased as moving away from a negative feeling or situation?
b In a recent Phone Consultation™ I had the referral go all the way up the Values Staircase™ after which we continued halfway up the other one. While this was one of the more extreme number of steps, I do run out every now and then while on level 3. The Financial Road Map® tends to get a little messy as I draw additional steps to the staircase. What would be a practical way with finesse to continue without losing the flow of the conversation?
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