Many clients appear to be busy this summer and have been putting off, or canceling, Progress Meetings. Is this a reflection of perceived value they are receiving at the meeting, or do they feel all is under control and that I am taking care of it? Do you have some ideas on how to keep the relationships close while we are apart?

Article ID: 65
Last updated: 20 Nov, 2019

If your clients truly understood what you’re doing for them, and have quarterly assignments to what needs to be done next on the deliverables checklist, they would see the value in meeting with you for the Progress Meetings. And, obviously, they don’t really consider you to be their advisor because they’re blowing off your advice to meet regularly.

I have a Values Based Financial Planning™ Trusted Advisor, too, and our meetings are scheduled a year in advance. Other than an emergency, I can’t imagine canceling a meeting. And it’s not just because I have to follow the process I invented. It’s because that’s what it takes for my wife and I to keep our financial stuff together. We still have work to do as does every other person on earth.

It’s a lot like being physically fit. You don’t one day arrive at a level of physical fitness that puts you in a position to never have to exercise again. You may get to a level where you are as fit as you ever want to be, but you have to keep working out to maintain that level of fitness. Financial fitness is the same way. And you are their advisor, trainer, and coach all rolled into one.


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b At a Progress Meeting my client wrote 4 notes on books and agreed to supply the address and phone numbers the following week. This client experienced my first Financial Road Map® before any training. I called for the address and during the conversation I could sense tension. After I received the addresses I asked for M.I.S.C. information and she was very uncomfortable and didn't understand why I needed personal information to solicit business from her friends. She explained that she told the people about my services and the book. They all informed her that they were happy with the advice they were currently receiving. I tried to explain that the information was a gift with no obligation and that the personal information was helpful to connect concepts in the book with something that was meaningful in their lives. I said that I didn't want to introduce this information into their world if it wasn't relevant. I said that the Financial Road Map® would help them be more effective with their current advisor. I feel like I did a poor job of communicating and probably reacted in a defensive manner. Should I send the books without the M.I.S.C. information, should I wait until the next Progress Meeting, (to better explain the process), or should I do a new Financial Road Map® with them to get an emotional connection. My clients believe that I will be sending the books but I am not comfortable that they will not be perceived as gifts.
b I see in the Progress Meeting agenda for the Goal Progress Outlook meeting that the client can be given the Quality of Life™ Enhancer exercise as homework. I am MORE under the impression that this exercise should be done in person and administered by me. Why does it refer to the Quality of Life™ enhancer exercise as homework? Am I missing something?
b What do you think of this scripting when the prospective clients are talking in great detail: “I appreciate that you want to tell me the details about this, and should we decide to work together professionally, I will need to know more. For the purpose of this exercise, however, I just need to summarize the facts. I have 8 minutes budgeted for this. Would you be willing to give me a few minutes to go through your documents?"
b When I do progress meetings with clients and review the Values Staircase™ I originally did with them a year or two years ago, it does not feel as crisp as a new one would. Would you ever recommend re-doing the Values Staircase™ with existing clients now that I am much more comfortable with the process?
b I have an Ideal Client who has given me referrals but has not contacted the referrals for permission to send the books, newsletters, and follow-up call. What’s the conversation to have with the Ideal Client so that they will follow through and contact the referrals so that I can finish the process?
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