I love the notion of, "Showing up ready to be no place else," and thought it was tremendously effective during the Academy. Would you ever consider asking clients and prospects to do the same? E.g., asking them to leave their cell phones with the receptionist? Or maybe a softer approach like, "We find clients get the most benefit from these meetings when they are able to completely focus on the discussion. If you'd like, our receptionist would be happy to keep your cell phones for you and can let you know if you get a call or text from a specific person (e.g. your kids)."

Article ID: 578
Last updated: 20 Nov, 2019

Yes!!

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folder Financial Road Map® Misc.
folder Before Financial Road Map™ -> Before Financial Road Map™ Misc.


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b For a client who declined a Financial Road Map® interview two months ago, is it OK to send a book and newsletter, followed by an invitation to do the Financial Road Map® again?
b The 'already have an advisor' question during the Follow Up Phone Call has a scripted answer (Mod.#5, p.103) that has not worked very well for me. Is it OK to use the script for the same question during the Phone Consultation (Mod.#6, p.43) as it addresses more directly the benefit of having a Financial Road Map® regardless of the advisor? [E.g. "That's fine. Then you'll appreciate Values-Based Financial Planning™ and having a Financial Road Map®. It'll enhance the work you do with your current advisor. You can compare your existing plan to your Financial Road Map®, and you'll know for sure that you're on track.]
b I am speaking with existing clients (some clients have only insurance or only investments or a combination of both) and I’m using the Financial Road Map® scheduling script for existing clients. When I say, “I wanted to let you know we are making substantial improvements to our business model… Etc.” The client responds, “We have enough insurance and/or my investments are OK.” What would you have said to keep the conversation on topic?
b In the last three business days, I had 11 Phone Consultations scheduled. Two were completed. Two were busy at work when I called and didn't want to complete the call, one didn't have the book, one canceled before the call, one canceled after no showing the call, two had forgotten and rescheduled and two more never answered when I called. To some extent this is normal. However, I am a little frustrated and disappointed. What can I do to be more effective in completing the Phone Consultations?
b Would you send the email first, for example 2 days prior to the phone consultation and then also have the AM make the phone call to confirm the Phone Consultation?
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