Some of my best clients are those who have retired and are using their pension lump sums to fund their retirement income. The markets since 2007 have eroded over half of their pension asset and now their monthly incomes are in real jeopardy of running out. Six years after retiring they may have to go back to work. How can I re-set the stage with them when their goal was to have enough money not to worry and now clearly they do not?? And how do I ask them what their goals are considering that their most fundamental goals are no longer working out.

Article ID: 518
Last updated: 20 Nov, 2019
My first question is why would a retiree have that much exposure to the market? It's a bit confusing given that the market is not half of what it was in August of 2008, but just a couple thousand points below its historical high. Nonetheless, the future is not guaranteed. "Past performance is no guarantee of future results" is not just a disclosure statement for investments, it's a great perspective about life.

For these clients, you have to sit down with them, with tremendous compassion and empathy, and discuss the truth and explore their options. If going back to work is one of those options then develop their go-back-to-work plan. What are their options for work? Connections? Network? Skills to be polished? Etc.

For your future retirees, perhaps one of your deliverables should be a Plan B in the event the future is not cooperative.
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b I have had a number of Financial Road Map® Appointments recently where the time of the appointment has gone to two hours. By the time I have thoroughly gone through the values of each partner and then cover their goals (in both instances this has been around 5 goals) and completed the All the Money Conversation™ and the Commitment to Hire Conversation™, it is going on close to 90-120 mins. I cannot see where there is time that we are wasting. There is little chit chat, however, at times, clients discuss some of their goals and that may take a little longer. I am not sure whether I am going too far with this. Can you please provide some comments around this or strategies I can use to reduce the time I spend on each Financial Road Map® Interview?
b Is there a letter you use when sending out the Quality of Life™ Enhancer Exercise?
b What do I do when the partner who goes second during the Values & Goals Conversations™ says, "My answers are the same as my partners," or, "I don't need to go up the Values Staircase™."
b During the Goals Conversation™ a client asks me for some examples of typical and/or common goals people may have. I then answer, for example, some people want to buy a cottage, fund children’s education, retire at 55 etc. Should I provide these examples to provide clarity or not?
b What do you write in the "Where I Am Today" sections on the front of the Financial Road Map? If you are entering dollar amounts in the "Be" box,how are you calculating that from the info on the back of the Financial Road Map? Are you only calculating dollar amounts related to the 2 or 3 specific goals discussed?
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