I get referrals from TD Ameritrade and many times the referring representative at TD wants me to "reach out to" these people over the phone. Can you give me some help with a script to use on the phone? Typically, they really don't have any questions and the phone conversation can be a pitfall of awkwardness. I typically tell them about my discovery process. I would simply like to know how you would approach such calls. Some of these TD referrals have turned into Ideal Clients in the past. I simply want to be more effective with weeding out the Non-Ideal Clients and get more proficient about enticing the Ideal Clients to want to schedule a meeting.

Article ID: 513
Last updated: 20 Nov, 2019
Before you make the call, get as much information as you can from the TD person who wants to refer you about why they think you should talk to these people. Use that information to be more specific about why you are calling. The following script will be much more compelling when you replace the generic language with something specific and relevant to the person you are calling.

"________ from TD asked me to call and I promised that I would. He / she seemed to feel that there is something on your mind about your finances that I might be able to help you with. Is now a good time for you?"

Find out what's on their mind. If you think it would be valuable for them to come see you to complete the Financial Road Map®, make the offer to do so.
Also listed in
folder Before Financial Road Map™ -> Initial Contact with Prospective Clients
private Referral Conversation™ -> Compelling Referral Conversation™ Help
private Referral Process/ Follow-Up Phone Call -> Referral Process/Follow-Up Phone Call Misc.


Others in this category
b I completed a self-referral with a prospect. My Admin Manager has mailed out the required 8 Values Based Financial Planning™ newsletters and I scheduled the Phone Consultation. When I called the prospect for our scheduled Phone Consultation they had to reschedule. My Admin. Manager stopped sending the Values Based Financial Planning™ newsletters after we mailed 8 out. I have now been calling the prospect again to reschedule the Phone Consultation. My question is should we continue to mail the Values Based Financial Planning™ newsletters beyond the 8 issues and include your new letter (which outlines I will contact them to schedule 20 minute Phone Consultation) that accompanies it until the Phone Consultation is rescheduled?
b If I’m calling a friend/acquaintance that I haven’t spoken to in a while what are your thoughts regarding catching up a bit before asking them for an appointment for the Financial Road Map® Interview? I haven’t been doing so, but it feels a little awkward because even though we don’t call each other socially and we are both OK with that arrangement, we now are on the phone so why am I treating this person as if he only a business prospect and not a friend/acquaintance that I haven’t spoken to in months? Would you answer change if the individual is an old prospect for life insurance?
b How do I get people to come to my office for the first meeting when they frankly sometimes don’t even know if they want to meet me AND to bring their documents? I know referrals are best and I am working towards referrals only, but this other prospecting method does happen sometimes and may be happening for others as they get started building their practices.
b What do you say to a busy CEO who spends all his time working and free time with family and does not want / cannot find time to do a Phone Consultation or Financial Road Map®. How do we create urgency without using fear to help them realize the benefits of working with us?
b I conducted a Self-Referral and I have made many Follow-Up Calls without a return call to date. I believe I gathered good Meaningful, Important, Significant, and Compelling information and inputted it appropriately. When leaving a Follow-Up Call message after many attempts is there anything you would add to the Follow-Up Call script to try and get closure – to find out if they interested in a Phone Consultation™ or not?
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