You are conducting a Follow-Up Phone Call and the book recipient responds, “Before I agree to schedule the Phone Consultation™, I’d like to read the book first”. I normally tell the person at this point that the purpose of having the 15 minute Phone Consultation™ is to save them the time and trouble of having to read the entire book, that we will get the major concepts of the book out to them quickly so that they can more quickly be freed up to have more time for Meaningful, Important, Significant and Compelling Conversation. However, they almost always say that they want to read the book first. How would you handle this?

Article ID: 51
Last updated: 20 Nov, 2019

I’ve listened to many follow up call sessions and this has rarely come up, so I appreciate the question, but be careful about presuming that something you hear a few times in a short period of time is some kind of trend or something that will happen often. I would take him at his word and say something like, “No problem. By when do you think you will have finished the book?” Depending on how they respond, schedule the appointment or continue to explore giving them time to read the book and work toward scheduling the phone appointment for some time in the future after they have read the book.

Depending on how the discussion is going, I might ask something like, “Do you really want to read the whole book before you talk to me or are you just looking for a polite way to get rid of me? (With a sincere interest to know the truth and a Trusted Advisor way of being versus a sarcastic salesperson trying to be in their face.) Listen to what they say and take it from there. If they sincerely want to read the book and then talk to you they will work with you to determine a time-frame and set a phone appointment to have the discussion about how the book will have a positive impact on something that’s MISC to them. If they are just looking to get rid of you then you will have a difficult time getting a commitment from them. If it’s a put-off, it probably stems from their belief that you are not genuinely trying to add value and be of service, but that you are really just trying to sell them something.

What about you? Are you truly calling to be of service or are you selling? Listen to your recordings. If you’re not sure or you aren’t getting the results you want then talk to your ACC about hiring me to listen to your recordings. At the end of the day, remember your goal is to add Ideal Clients at the rate that will get you done, not get into an objection handling battle where you try to convince everyone that you get referred to be your client. Don’t get stuck and frustrated with the people who don’t get it. You build your business with those who do get it. Depending on your clientele and your proficiency with the process, you may get referred to many hundreds of people in the process of building your Ideal Client Community.

No matter what it takes, it’s worth it to have a business of Ideal Clients with a large Predictable Minimum Annual Recurring Revenue, substantial equity value, and a great quality of life. Most advisors never accomplish this in their entire careers. So, stick with the process. Do Financial Road Map® Interviews, add Ideal Clients, implement their plans so they achieve their goals for their reasons, ask for referrals, send the Values Based Financial Planning™ book and the Values Based Quality Of Life® Newsletter, make follow-up calls, do phone appointments, and do more Financial Road Map Interviews™. Lather. Rinse. Repeat. Do this consistently over time and you will be done. Which means that you have an community of Ideal Clients.

When you have finished building your Ideal Client Community you can say: I am done! I have a finite number of loyal clients who happily pay me predictable, minimum annual recurring revenue to be their Trusted Advisor. They all have written plans and they all follow my advice. My phone hardly rings regardless of what’s happening in the market. I don’t prospect anymore I just serve my clients. Can you imagine a place in your future completely void of any anxiety about getting more clients or getting better clients? No more prospecting. No more marketing. You just experience the joy of helping your clients achieve their goals. All the money you want flows consistently from your community of Ideal Clients. That’s what it means to be done.

Also listed in
private Referral Process/ Follow-Up Phone Call -> Referrals Reluctant to Schedule Phone Consultation™


Others in this category
b I’m really struggling with leaving compelling phone messages to schedule Phone Consultations with people who have received the Values-Based Financial Planning book & newsletters. It is a part of the Turn-Key Business Model that we need to script pretty much for ourselves, as the Meaningful, Important, Significant, and Compelling information is different for all. I’m struggling with effectively turning the Meaningful, Important, Significant, and Compelling information into a compelling call.
b I am just starting on my journey with 6 ideal clients and calculated the number of phone call meetings I need to make(to be Done in 4 years or less)as 5/day. What activities do you suggest I be doing now/ASAP, to ensure I am getting these numbers so I can fill my activities calendar each day?
b The 'already have an advisor' question during the Follow Up Phone Call has a scripted answer (Mod.#5, p.103) that has not worked very well for me. Is it OK to use the script for the same question during the Phone Consultation (Mod.#6, p.43) as it addresses more directly the benefit of having a Financial Road Map® regardless of the advisor? [E.g. "That's fine. Then you'll appreciate Values-Based Financial Planning™ and having a Financial Road Map®. It'll enhance the work you do with your current advisor. You can compare your existing plan to your Financial Road Map®, and you'll know for sure that you're on track.]
b When I am trying to go DEEP in the Referral Conversation and the client is explaining their feeling of comfort, security etc, and I am asking how does this effect you day to day etc, sometimes the clients start asking questions that take me out of the Referral Conversation. What is the best way to get back into the conversation without being rude or ignoring their questions?
b A few times I have received the response of "I would like to read the book first before we speak over the phone about it" even after I have shared with them that reading the book is not a pre-requisite to our Phone Consultation™. The response has come from "self-referrals" when I call to assess whether the book would be of benefit to them or not. I would appreciate your input on this matter.
» More articles