I have an Ideal Client who has given me referrals but has not contacted the referrals for permission to send the books, newsletters, and follow-up call. What’s the conversation to have with the Ideal Client so that they will follow through and contact the referrals so that I can finish the process?

Article ID: 463
Last updated: 20 Nov, 2019

See page 5 & 6 of the Implementation Meeting Referral Conversation™ script and pages 5-7 of the Progress Meeting Referral Conversation.

To locate the most current version of the scripts above, please login to www.committedadvisor.com and follow the path below:

Home > Resources > The Referral Process Documents & PowerPoints > The Primary Referral Process

You will see two (2) scripts under ‘The Primary Referral Process’

1. End of Implementation Meeting Referral Conversation™ (Please review, specifically pages 5-6)
2. End of Progress Meeting Referral Conversation (Please review, specifically pages 5-7)

Two questions I would ask about the referral conversation
1. Did they clearly agree to contact their referrals (soon) and get back to you about sending the book(s)?
2. Did you email them a summary with clear instructions (as outlined in the script) of what to say to each referral using the M.I.S.C. information you gathered from them about the friends, family members, and colleagues to whom you are being referred?

You might add the question at the end of the Referral Conversation™, "When should I put a note in my calendar to follow up with you if I have not heard back from you before then to send the book(s)?"

Also listed in
folder Progress Meeting
folder Referral Conversation™
folder Referral Process/ Misc.
private Referral Conversation™ -> Referral Conversation™ Misc.
private Referral Process/ Follow-Up Phone Call -> Referral Process/Follow-Up Phone Call Misc.


Others in this category
b We do not do tax preparation in our office so when preparing end-of-year tax planning are we meeting with the client and their Certified Public Accountant or just the Certified Public Accountant? This seems to be a fourth meeting. As we begin time-blocking the Three Meeting Process we are realizing that having these meetings with all 124 Ideal Clients (or their Certified Public Accountants) in September, October, and November will require a substantial amount of time. How do we keep on track with the Three Meeting Process with this fourth meeting?
b I am struggling not discussing an ongoing fee in Financial Road Map® Meeting. During this conversation the clients ask me how much? The Financial Road Map® Meeting has been around 45 minutes so far and going well. I say $5,000 for the initial plan. They say what do you get? I then run through my 2 page letter of engagement which outlines upfront and ongoing service offering and takes another 45 minutes. After 1.5 hours I feel like the clients are tired and the "would you like to proceed” has lost its presence because of the meeting time. How do I avoid this? I would love to skip the letter of engagement all together, should I just briefly talk about deliverables team (which I have) best-in-class Subject Matters Experts. I am also struggling to understand in the Implementation Meeting how to address the ongoing fee is $1k-$3k per month and not go over the plan in any detail.
b I had a client who referred three friends to me at an Implementation Meeting. After my client contacted her friends, one did not want to receive the Values-Based Financial Planning™ book. I am not sure here whether I should enquire at our next meeting to see why they did not want to receive the Values-Based Financial Planning™ book.
b I recently asked an Ideal Client to commit to the 3 meeting process by putting our next 3 meetings on the calendar. She replied, "Honestly that's hilarious! I don't even know what next week looks like". She left our meeting with only the next meeting on the calendar but I would like to get the other 2 meetings on the calendar. My reaction is to explain that to deliver comprehensive advice; that it helps to be totally organized with all my deliverables team well in advance. Is there any way to approach the comment or think about her response?
b I have heard several people say they do not give the actual financial plan to the prospect. What do they give the client? And, after paying $1500.00 to $5,000.00 for a financial plan how do they communicate to the client that they are not going to be given a copy of the plan?
» More articles