We do not do tax preparation in our office so when preparing end-of-year tax planning are we meeting with the client and their Certified Public Accountant or just the Certified Public Accountant? This seems to be a fourth meeting. As we begin time-blocking the Three Meeting Process we are realizing that having these meetings with all 124 Ideal Clients (or their Certified Public Accountants) in September, October, and November will require a substantial amount of time. How do we keep on track with the Three Meeting Process with this fourth meeting?

Article ID: 434
Last updated: 20 Nov, 2019
Your job is to make sure it gets done, not to do it for them or to necessarily meet with their accountant. This is also something that your Director of Client Services would coordinate to be sure it happens. (At this point you may not yet have a Director of Client Services.)

It's definitely not a 4th meeting. That being said, for some of your clients in certain situations you may get involved with them and their accountants, lawyers, and / or other outside experts to help them deal with or resolve issues related to them getting their entire financial house in perfect order and keep it that way forever. For example your client might be a business owner who working through the sale of their business or a wealthier person navigating more complex estate planning issues.

As you transition into the Committed Advisor Program you will go deeper into the Trusted Advisor Toolkit™ and participate in the Values-Based Financial Planning™ Office at every Academy where you will learn the entire process for building and leading your Deliverables Team. You are flirting with this now because you are making excellent progress in the Ideal Life Evaluation Program. Well done!
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b I am struggling not discussing an ongoing fee in Financial Road Map® Meeting. During this conversation the clients ask me how much? The Financial Road Map® Meeting has been around 45 minutes so far and going well. I say $5,000 for the initial plan. They say what do you get? I then run through my 2 page letter of engagement which outlines upfront and ongoing service offering and takes another 45 minutes. After 1.5 hours I feel like the clients are tired and the "would you like to proceed” has lost its presence because of the meeting time. How do I avoid this? I would love to skip the letter of engagement all together, should I just briefly talk about deliverables team (which I have) best-in-class Subject Matters Experts. I am also struggling to understand in the Implementation Meeting how to address the ongoing fee is $1k-$3k per month and not go over the plan in any detail.
b I recently asked an Ideal Client to commit to the 3 meeting process by putting our next 3 meetings on the calendar. She replied, "Honestly that's hilarious! I don't even know what next week looks like". She left our meeting with only the next meeting on the calendar but I would like to get the other 2 meetings on the calendar. My reaction is to explain that to deliver comprehensive advice; that it helps to be totally organized with all my deliverables team well in advance. Is there any way to approach the comment or think about her response?
b During the Implementation Meeting, the client signs the documents to transfer investment accounts. When is an appropriate time to ascertain asset allocation with the client, since it is not a discussion in the Financial Road Map Interview™?
b I have heard several people say they do not give the actual financial plan to the prospect. What do they give the client? And, after paying $1500.00 to $5,000.00 for a financial plan how do they communicate to the client that they are not going to be given a copy of the plan?
b I completed a Financial Road Map® with this gentleman and his wife. He loved the experience and was very excited to go ahead and have us create an action plan. We requested additional information needed to complete the plan. I then received this email (see below). How would you respond? Thanks. Morning, Michele and I had the opportunity to sit down with an investment adviser yesterday and discovered that Optimal Performance is not only an investment company but also a financial planning firm. Embarrassing for me, as we have worked with Diane for over five years and she has helped us manage a myriad of financial challenges over that time. To realize that I have not fully taken advantage of her years of experience her expertise was "uncomfortable" to say the least. That said, Michele and I have decided not to continue moving forward with Ideal Life and re-engage Diane since we are already paying for that service. Additional, I am sure you can appreciate that we do not want to put our relationship with Diane in jeopardy especially after she has been a cornerstone for us. I have reviewed our chequing account and as of Friday, our cheque has not been processed and we would ask that it does not happen. We are prepared to pay a small fee for the work to date (including the Value-Based book) and will issue another cheque to cover that amount. I can have that available when I come to pick up our binder. As you witnessed, we were ready to make the move to see the plan and realize this a disappointing news however this is the right thing for us and aligns with the values we hold true.
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