I recently asked an Ideal Client to commit to the 3 meeting process by putting our next 3 meetings on the calendar. She replied, "Honestly that's hilarious! I don't even know what next week looks like". She left our meeting with only the next meeting on the calendar but I would like to get the other 2 meetings on the calendar. My reaction is to explain that to deliver comprehensive advice; that it helps to be totally organized with all my deliverables team well in advance. Is there any way to approach the comment or think about her response?

If she doesn't know what the next week look likes, buy her a 2012 calendar and put the 3 meetings for the next year on it. Advise her that when she begins to plan to the following the week during the week prior to that week's arrival, to schedule around the meeting with you.

The bottom line is that you don't really explain much. You have a process and if she wants you to be her advisor she follows the process. If she has an emergency or a big conflict with a future meeting it can be rescheduled.

Be strong (professional) and follow your process.