When I have completed the Values Staircase™ with the client and I’m recapping it back to them, what should I do if they interrupt me whilst I’m going up and they start talking about their values as listed on the Values Staircase™? Do I wait until they have finished talking and then continue or do I move on straight to the Goals Conversation™ once they have stopped talking about their values?

Article ID: 347

Last updated: 20 Nov, 2019

As soon as they start talking, you stop talking, at any time in any conversation you are having with a prospect or client. When this new conversation has concluded begin Pre-Commitment again... from the beginning.

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