What if Values-Based Financial Planning™ just doesn't work with my clients?

Article ID: 262
Last updated: 20 Nov, 2019
Values-Based Financial Planning™ is predicated upon the fact that people have Values and Goals that are meaningful to them, and those Values and Goals should be respected and used as the basis of their financial strategies. Unless your Clients lack personal Values and Goals, the principles of Values-Based Financial Planning™ apply to creating an inspiring experience for them … no matter whom they are or where they live. If you are experiencing problems in implementing the principles, ask yourself:

“Am I applying all of the principles exactly as they are taught … or am I picking and choosing among them based upon my own degree of comfort?”
“Am I projecting my fears or biases upon my Clients … or are they actually resisting the experience?”
“Am I conducting myself with confidence … or am I allowing my self-doubt to surface during my meetings?”

Your problem is likely to be related to your present level of skill and confidence rather than to the principles themselves (since Values-Based Financial Planning has been enhancing the experience of Clients of every age, socio-economic level and physical location for approximately 20 years). As Jim Rohn would say, “Don’t wish it were easier … wish you were better.”

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b The emphasis in Values Based Financial Planning™ is obviously on how to make one's money work to the best advantage for the client. Some people might question this philosophy as being less than a balanced approach to other quality aspects of life's journey. How might we respond to such a question?
b I see in the Progress Meeting agenda for the Goal Progress Outlook meeting that the client can be given the Quality of Life™ Enhancer exercise as homework. I am MORE under the impression that this exercise should be done in person and administered by me. Why does it refer to the Quality of Life™ enhancer exercise as homework? Am I missing something?
b On the Financial Road Map® Interview Self-Evaluation Form, what does ‘we are/are not clear about the priority of each goal’ refer to? When are we supposed to discuss ranking the goals in order of priority?
b I recently completed a Financial Road Map® for a referred couple. At the end of the Commitment To Hire Conversation™ they enthusiastically said ‘yes’ to hiring me and we completed the paperwork to get things started. I am not sure if my answer to the couple’s next question was the best response: The client said, "You know I'm the President of Bradford Christian Academy, and as such I need to make financial decisions every day. One of the things we review on every purchase or project and this includes consultants who we bring in from time-to-time. One thing we look at is our Return on Investment. Since the services you provide are not necessarily financial, other than portfolio performance, how would we determine the dollar value of our business together to use to determine the Return on Investment on the relationship?" My response was, "Well Vicki, you and Bob do not have any plan in place now for retirement, college financial planning, and other major purchases, which is what has brought you to this point in our meeting. You are also concerned with your portfolio and how it is invested because neither of you are professional investment people and you're looking for help in that area. You have big dreams and values and right now are not sure how you will achieve them with your current process. So I guess I would ask you, what is the value, monetary value, you would place on a comprehensive plan that would give you the peace of mind to rest knowing you have a plan to give you the highest probability to achieve these items on your road map regardless of what happens in the world?" I felt guilty because I turned the question back to them and they said they would have to think about that answer and hadn't thought about it that way. Do you have a better answer that you would have used? I feel that I did not really answer their question, but I am not sure I could have come up with better answer than that.
b How do I handle the following situation: We had a minimum before BAI of $500,000 Assets Under Management that was typically waived for referrals from current clients as these clients were easy to "close". If we tell our new referrals that we only work with Ideal Clients who pay us a retainer of $15,000 and 1% on Assets Under Management, they may be left with the wrong impression that the non- Ideal Client who referred them is a very large client.
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