Do you always scan or copy the documents that the clients bring with them?

Article ID: 238
Last updated: 20 Nov, 2019
No. Keep the originals. One of the great pleasures of having a truly trusted advisor, from the client point of view, is no longer having any financial documents.

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b I conducted a Phone Consultation this evening with a couple. I made the offer to complete their Financial Road Map®, which they accepted. When they come in for the Financial Road Map®, experience, do I pre-populate the values staircase for them, have them review it, and begin with the scripting from that point, or do I do the whole values staircase conversation again?
b In the past, I guaranteed satisfaction with the plan document before payment. Why is this not a good idea?
b After completing the Financial Road Map® Interview with friends to help me get more experience, they decided to get a financial plan done. I relayed the cost of completing the plan, but not the cost of an on-going relationship (as I was unsure that was the best time to have that discussion being fairly new to the process). I am meeting them Saturday morning to have a pre-planning meeting. What is the best practice for inviting them into my Ideal Client community at this point and discussing the annual fee (I am thinking $10K...this would be my first Ideal Client invite)?
b I am having trouble with clients who seem to have no goals. So they are trying to answer questions they seem to have no idea about. I was thinking of creating a slide show similar to the one you did with us. "i.e. if you can see it you can be it" I myself found that truly inspirational and for me was then far easier to think big and open up properly. I was thinking of doing it before the values conversation to really get them in the right frame of mine about creating their ideal life. What are your thoughts?
b As a new Financial Planner & the designated Values Based Financial Planner in the office, occasionally I do a Financial Road Map® with existing investment clients of the firm & one of the firm’s Partners, who has the relationship with the client, also sits in on the Financial Road Map® process. Any thoughts, comments or suggestions for me?
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