I gather that, at the Implementation Meeting and the Progress Meeting, the meeting should start with a review of the client’s values and goals. But rather than summarize it ourselves we should have the client walk us up their values staircase and articulate their goals. Can you give an example of how you might position that and any other notes about how to get the client used to doing that each Progress Meeting?

Article ID: 164
Last updated: 20 Nov, 2019

Either way. Most advisors we coach speak their clients’ Financial Road Map® instead of having them do it. Keep it simple – short, sweet and to the point is best. It could sound like this, “At each Progress Meeting we’ll begin with a review of your Financial Road Map®, starting with your values and then your goals. Let’s have you each speak your own values and then you can take turns with your goals.”


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b What should I tell a long-time client to effectively get their spouse to attend our meetings? Do you ever just proceed with the long-time client only?
b I started using the Values Conversation™ last year but have trouble getting my current clients to sit down with me. I would like some help with this and some suggestions to get referrals from my current clients.
b I recently met someone and did a self-referral. We completed his Financial Road Map® and then asked if we could meet again for me to meet his fiancée as well as his personal accountant. We met and I helped his fiancée complete her Values Staircase™ and discussed their goals. During the meeting the accountant made it clear that she was the gatekeeper for these clients, that she'd be reviewing our statements every month and that she would need to have input on the asset allocation, etc. Any advice on how to work with the accountant? The client values her and their relationship very much.
b At last Progress Meeting I asked for introductions and this was the response. "We have approached our friends and everybody is in the frame of mind they have their things in order, they have their ducks in a row and don't want to talk about it?" I responded - this is about sharing the positive experience that you have had with Values-Based Financial Planning™( security, peace of mind) and allowing others to have a Financial Road Map® to guide their decisions. Bill how would you have responded?
b When I do progress meetings with clients and review the Values Staircase™ I originally did with them a year or two years ago, it does not feel as crisp as a new one would. Would you ever recommend re-doing the Values Staircase™ with existing clients now that I am much more comfortable with the process?
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