What is the best way to start and/or recap the Values Conversation™ when the referred client(s) come(s) in for the Financial Road Map Interview™? Is there a script for that?

Article ID: 113
Last updated: 20 Nov, 2019

1. Cover one Values Staircase™ completely, the one from the person you believe to be less dominant from the Phone Consultation™.
2. To the person with the revealed staircase, the less dominant person, explain "When we spoke on the phone you told me What’s Important To You is…." Recap their staircase. Once you are at the top stair completed during the Phone Consultation™ you have so far, pick up with "What's Important About... the last answer... To You?"
3. Go deeper into level 3 all the way to the top of the staircase.
4. Pre-Commitment™ as usual.
5. Switch to the other person and do the same thing.


Others in this category
b Why do you start with the person who doesn't volunteer first for the Values Conversation™?
b I have just started the program and just starting to practice the Financial Road Map Interview™. However, in my client base I have a number of high net worth clients who are retired. In the Financial Road Map® conversations for existing clients, how do you approach the financial independence stage as these clients are already retired living off their investments? Just wondering how this fits in for this type of client as it looks more like the Financial Road Map Interview™ is for clients who are not there yet.
b How do you respond to a client who, during the Values Conversation™ of the Financial Road Map® Interview, keeps saying, "I'm not sure where we are going with this"? Is this a sign that I should disengage? If so, how?
b When I am doing the Financial Road Map™, I get clients to the top of the stair case, where they say, “That is what life is all about.” Then they stop. This is not an emotion or a feeling. How do I get them past this point?
b Several of my clients (mostly women) come to me between the final stages and they want to make some sort of personal connection before jumping into the Financial Road Map® conversation. Usually this consists of listening/empathizing for 10 – 15 minutes (or more) before we begin. Often, they are still in survivor mode and they cannot think about more than one goal (like, how do I keep the house). Jumping straight into the Financial Road Map® without making the connection has been awkward and less productive. Any advice?
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